General Terms and Conditions

Welcome to the website operated by Barcikai Tetőcentrum Kft.!

These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of Barcikai Tetőcentrum Kft. (hereinafter: Service Provider) and the Customer using the electronic commercial services provided by the Service Provider through the [www.barcikaitetocentrum.hu ](http:// www.barcikaitetocentrum.hu ) website (hereinafter: Customer). (The Service Provider and the Customer hereinafter jointly: Parties). The GTC apply to all legal transactions and services carried out through the [www.barcikaitetocentrum.hu ](http:// www.barcikaitetocentrum.hu) website, regardless of whether performance takes place from Hungary or abroad, by the Service Provider or its contributor.

The processing of the Customer’s personal data is governed by the Privacy and Data Management Policy, which is available directly from the main page or via the following link: [https://www.barcikaitetocentrum.hu/adatkezelesi-tajekoztato ]( https://www.barcikaitetocentrum.hu/adatkezelesi-tajekoztato )

The technical information necessary for the use of the Website, which is not contained in these GTC, is provided in notices available on the interface of the Website.

The images displayed next to the products on the Website are sometimes illustrations; the appearance of the products may in some cases differ, and the Service Provider does not assume liability for any potential deviations from them.

The displayed products can be purchased and ordered online with home delivery, or offline in the retail stores of the Service Provider.

Please only use our services if you agree with all of their provisions and consider them binding upon yourself.

Service Provider’s details:

Name: Barcikai Tetőcentrum Kft.

Registered office and mailing address:

3700 Kazincbarcika, Budai Nagy Antal út 1/A

Tax number:

26273299-2-05

Company registration number:

Cg. 05-09-030656

Statistical number:

26273299 – 4723 – 113 – 05

Electronic contact:

[barcikaitetocentrum@gmail.com](mailto: barcikaitetocentrum@gmail.com)

Telephone number:

+36 20/ 485-28-85

Contact person’s telephone number:

+36 20/ 485-28-85

Telephone customer service hours:

Monday – Friday between 7:00 – 15:00

Internet address:

[www.barcikaitetocentrum.hu](http:// www.barcikaitetocentrum.hu)

Hosting provider’s details:

Barcikai Tetőcentrum Kft.,

3700 Kazincbarcika, Budai Nagy Antal út 1/A

[barcikaitetocentrum@gmail.com](mailto: barcikaitetocentrum@gmail.com)

Definitions

Service Provider / Enterprise:

Barcikai Tetőcentrum Kft. (registered office: 3700 Kazincbarcika, Budai Nagy Antal út 1/A.), operator of the online store at [www.barcikaitetocentrum.hu](http://www.barcikaitetocentrum.hu).

Buyer / Consumer:

A natural person or economic organisation who/which uses the services of the online store and concludes a contract with the Service Provider.

Product:

Goods that can be purchased in the online store, available with home delivery or personal collection.

Online store:

The online sales interface operated by the Service Provider, available at [www.barcikaitetocentrum.hu ](http:// www.barcikaitetocentrum.hu).

GTC:

The present General Terms and Conditions document.

1. General information, conclusion of the contract between the Parties

1.1. The scope of these GTC extends to all electronic commercial services provided in the territory of Hungary via the [www.barcikaitetocentrum.hu](http://www.barcikaitetocentrum.hu) website (hereinafter: Website) through the electronic online store available on the Website (hereinafter: Online Store). Furthermore, the scope of these GTC extends to all commercial transactions in the territory of Hungary that are concluded between the Parties defined in this contract. Purchases in the Barcikai Tetőcentrum Kft. Online Store are governed by Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services (“Elkertv.”).

1.2. Purchases in the Online Store are possible by placing orders electronically in the manner defined in these GTC. A substantial part of the content of the Online Store is available to all Customers, however, the condition of purchase is valid registration (and subsequent login), which registration may be carried out by anyone in accordance with the provisions set out in the GTC.

1.3. The contract concluded by the purchase is in Hungarian, does not qualify as a written contract, and is not filed by the Service Provider.

1.4. After the approval and submission of the order, the order can no longer be cancelled/withdrawn electronically. The Customer may withdraw the order within 24 hours from receipt of the order confirmation at the electronic mail address or telephone number provided in section 1.7 of these GTC.

1.5. The language of the contract is Hungarian.

1.6. The Service Provider does not subject itself to the provisions of any code of conduct.

1.7. Customer service: Barcikai Tetőcentrum Kft.

Customer service office location: 3700 Kazincbarcika, Budai Nagy Antal út 1/A.

The Customer may contact customer service exclusively by email or telephone; there is no possibility of personal customer reception at the customer service address.

Telephone customer service availability:

Monday – Friday between 7:00 – 15:00, during the opening hours in force at any time.

Electronic contact:

[barcikaitetocentrum@gmail.com](mailto: barcikaitetocentrum@gmail.com)

Telephone number:

+36 20/ 485-28-85

Contact person’s telephone number:

+36 20/ 485-28-85

Internet address:

[www.barcikaitetocentrum.hu](http:// www.barcikaitetocentrum.hu)

2. Registration

2.1. Registration may be carried out by completing the data sheet found under the Registration menu item on the Main Page, where the Customer must provide the following data to the Service Provider:

Personal data:

Name

Telephone number

Email address

Password

Default shipping data: (providing these data is not mandatory):

postcode,

city,

address,

shipping method,

payment method.

Default billing data:

billing name,

city,

address.

The Service Provider will inform the Buyer about the successful registration by email.

By registering on the Website, the Customer declares that they have read and accepted these GTC and the terms of the Privacy Notice published on the Website, and consents to the data processing described in the Privacy Notice.

2.2. The Service Provider shall not bear any liability for delays in delivery or other errors or problems arising from data incorrectly and/or inaccurately provided by the Customer.

2.3. If the Customer forgets their password or if, for any reason not attributable to the Service Provider, it becomes accessible to unauthorised persons, the Service Provider shall not be liable. The Customer is solely responsible for keeping the user access data (especially the password) confidential. The Customer shall be obliged to change their password without delay if they become aware that a third party may have obtained the password provided during registration, and if it is presumed that the third party abuses the password in any way, the Customer shall be obliged to notify the Service Provider simultaneously.

2.4. The Service Provider treats each registration as an individual person. The Customer undertakes to update their personal data provided during registration as necessary to ensure that they are current, complete and accurate. After logging in, it is possible to modify previously recorded data by clicking on the Settings link, which may also affect data for active orders. The Service Provider shall not bear any liability for damages or errors resulting from the Customer’s modification of the registered data.

2.5. The Customer is entitled to delete their registration at any time by clicking on the “Delete my registration” button in the Settings menu item, or by sending an email message to customer service at [barcikaitetocentrum@gmail.com](mailto: barcikaitetocentrum@gmail.com). Upon receipt of the message, the Service Provider shall be obliged to ensure the deletion of the registration without delay. Following deletion, the Customer’s user data will be removed immediately from the system; however, this does not affect the retention of data and documents related to orders already placed, and does not result in their deletion. After removal, data can no longer be restored.

3. Order

3.1. The essential features and characteristics of the goods to be purchased, their use instructions can be found on the information page of the specific product, and the detailed, actual characteristics of the goods are also contained in the user manual supplied with the product. For the products distributed by us – where required by law – we provide the mandatory user manual together with the product. If the Customer does not receive the mandatory user manual with the goods by accident, they must immediately – before putting the product into use – notify our customer service, and we will replace it. If you require more information on the quality, basic characteristics, use, usability of any product found on the Website than those provided on the Website, or if you have questions about the goods, please contact our customer service, whose data and contact details can be found in section 1.7. Performance shall be deemed in conformity with the contract if the product has more favourable, advantageous characteristics than those stated on the website or in the user manual.

3.2. The amount indicated next to the selected product is the purchase price, which already includes value added tax, but does not include any possible costs of shipping, assembly or commissioning.

3.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, which price changes take effect at the same time as they appear on the Website. Modifications do not adversely affect the purchase price of products that have already been ordered.

3.4. If, despite all due care, an obviously incorrect price appears on the Website interface, the Service Provider is not obliged to deliver the product at an incorrect price but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from their purchase intention. An obviously incorrect price means a “0” HUF or “1” HUF price, as well as a price reduced by a discount but where the discount is indicated incorrectly (e.g.: a product worth 1000 HUF offered for 100 HUF with an indicated 20% discount).

3.5. The Service Provider accepts orders placed through its Website only from registered Customers and only if the Customer completes all fields required for the order in full. (If the Customer completes any field incorrectly or incompletely, they will receive an error message from the Service Provider.) The Service Provider shall not bear any liability for delays in delivery or other problems or errors arising from the Customer’s incorrectly and/or inaccurately provided order data.

In the Online Store, orders may be placed after registration and login, using the Cart. The Customer may place the selected products into the Cart using the “Add to cart” button on the page describing the detailed data of the product after selecting the desired packaging unit and specifying the quantity. After clicking on the cart icon on the right side of the Website, it is possible to view and modify the contents of the cart, and the contents of the Cart may be deleted. If the Customer has finalised the content of the Cart after clicking on the “Order” link, on the next page they can check the details of their order, modify their billing and shipping data, select the method of payment and shipping, and add a note to their order before submitting it. From the summary page, after clicking on the “Back” link, the Customer may again modify their data as required, and by clicking on the “Continue shopping” link they can modify the contents of their Cart and place additional products into it. The order is placed, and the offer is sent to the Service Provider, by clicking on the “Order” button on the page summarising the order data, which creates a payment obligation for the Customer.

3.6. The purchase price of the products displayed on the Website is indicated in a manner including value added tax and other public charges (gross). The purchase price indicated next to the products does not include the cost of delivery. No separate packaging cost will be charged.

The prices of the products are indicated in Hungarian forints (HUF).

3.7. Conclusion and archiving of the contract

Sending the order by the Buyer creates a payment obligation. The order shall be deemed accepted when the Service Provider confirms the receipt of the order by email. The contract concluded is not filed separately; it is created exclusively in electronic form and can only be retrieved later based on the order number. The language of the contract: Hungarian. The Service Provider stores orders in its electronic system in accordance with the applicable data protection rules.

3.8. Technical steps of contracting

The Buyer selects the product they intend to purchase.

They place the product in the “Cart”.

They provide billing and shipping data.

They select the method of payment.

By pressing the “Send order” button, the Buyer declares that they have accepted the GTC and the Privacy Notice.

The Service Provider confirms the receipt of the order by automatic email.

Before sending the order, the Buyer may modify any input errors at any time using the cart and data entry interface.

3.9. Validity of prices

The prices indicated in the online store are gross prices, i.e. they include Value Added Tax (VAT).

The Service Provider reserves the right to modify prices. The modification shall take effect upon its appearance in the online store and shall not affect orders already placed.

4. Correction of data entry errors

4.1. At any stage of the order process, and until the order is sent to the Service Provider, the Customer has the possibility to correct data entry errors in the Online Store, either in their own account (Modify customer data) or on the ordering interface (e.g. deleting a product from the cart by clicking on the “x” button). A data entry error may be, for example, an incorrectly specified quantity, placing the wrong product in the cart and then deleting the product from the cart, a mistake in the order data, etc. (e.g. shipping address).

5. Binding offer, confirmation

5.1. The receipt of the order, offer sent by the Customer shall be confirmed by the Service Provider to the Customer without delay, but at the latest within 24 hours, by means of an automatic confirmation email, which confirmation email contains the data provided by the Customer during registration or purchase (billing and shipping information), the order identifier, the date of the order, a list of the items belonging to the ordered product, their quantity, the price of the product, shipping costs and the total amount payable. This confirmation email solely informs the Customer that their order has been received by the Service Provider.

The processing of orders takes place on working days between 7:00 and 15:00. It is also possible to place an order outside of this time interval, in which case the Customer’s order will be processed on the next working day.

5.2. The contract shall only be considered concluded when the Service Provider declares its acceptance of the order, which it confirms by sending a separate email. The confirmation contains the details of the order: order identifier, date of order, list of items belonging to the ordered product, their quantity, the price of the product, shipping costs and the total amount payable. The Service Provider reserves the right not to accept the order and to reject the contract in part or in full in the case of products that have, in the meantime, sold out, are incomplete or cannot be re-ordered. Partial performance may only take place following consultation with the Buyer! In this case, if the purchase price of the product has already been paid in advance, the amount will be refunded to the sender.

The order shall be confirmed within 24 hours from the receipt of the order; in the case of public holidays or multi-day holidays, on the working day following the holiday or public holiday.

5.3. If the Customer does not respond to this confirmation within 24 hours, the Service Provider shall consider the order final according to the content of the confirmation.

5.4. By confirming the order, a contract is concluded between the Service Provider and the Customer for the sale of goods available in commercial circulation, in accordance with the content of the confirmed order and these GTC. For the purposes of these GTC – unless otherwise provided – “contract” shall mean this legal transaction.

5.5. The Customer is released from the binding nature of the offer if they do not receive the confirmation email from the Service Provider regarding the order sent within 24 hours without delay.

5.6. If the Customer has already sent the order to the Service Provider and notices an error in the data in the confirmation email, they must notify the Service Provider within 1 day or may do so when the Service Provider contacts them by telephone, in order to avoid unintentional orders being fulfilled.

5.7. The order shall be deemed to be a contract concluded electronically, to which the provisions of Act V of 2013 on the Civil Code, Act CVIII of 2001 on Electronic Commerce Services and on Certain Issues of Information Society Services shall apply. The contract falls within the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts concluded between consumers and businesses, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

6. Terms of payment and delivery

6.1. Payment methods

The Service Provider provides the Customer with the following payment methods:

In cash upon collection of the goods in the business premises. If payment upon collection is chosen, the Customer pays the purchase price of the product in cash in the Service Provider’s business premises to the Service Provider or its agent. Payment in cash is only possible in Hungarian forints (HUF). The Customer is entitled to take over the product after payment.

Cash on delivery: If the product ordered through the Website is delivered using a courier service, the Customer has the option to pay the total amount of the order in cash to the courier.

Online bank card payment (via Barion):

Online bank card and other digital payment methods are carried out via the Barion system. Bank card and payment-related data do not reach the merchant. Barion Payment Zrt., the service provider, is a payment service provider under the supervision of the Central Bank of Hungary. Authorisation number: H-EN-I-1064/2013. Accepted card types: Mastercard, Maestro, Visa, Electron.

6.2. Invoice

Upon or prior to receiving the product (in any store, upon collection from the courier during delivery, etc.) the Service Provider shall provide the Customer with a paper-based invoice as proof of purchase.

Customers who selected personal collection during the online order process shall receive a printed invoice from the seller in the selected store.

6.3. Delivery

6.3.1. Orders placed on the Website are delivered by courier service to the address provided by the Customer during the online order. The courier service delivers the orders from Monday to Friday between 08:00 and 17:00. If the Customer is not present at the specified address during this period, it is advisable to provide a shipping address where the Customer can definitely receive the ordered product during the delivery period.

6.3.2. If the Customer is not present at the delivery address specified during the order at the time specified by the Service Provider and receipt of the package fails, the courier will leave a notice at the delivery address. Using the number shown on the notice, the Customer has the opportunity to provide or agree a new delivery address and time with the courier. The courier service will attempt to deliver the ordered products one more time. The delivery fee includes the second attempt at delivery.

The courier service attempts a total of two deliveries in accordance with the online or telephone coordination; however, if the second delivery also fails – for a reason attributable to the Buyer – the package will be returned to the Service Provider, and the Service Provider will only attempt a new (third) delivery if the Buyer pays the value of the order and the new delivery charge by bank transfer to the Service Provider and the purchase price is credited to the Service Provider’s account.

6.3.3. Upon receipt of the package, please ensure in the presence of the courier that the packaging is undamaged. If the packaging is visibly damaged upon receipt, and the damage occurred before the goods were received, you are not obliged to accept the product and the Service Provider will ensure its return free of charge.

Immediately after receiving the package, please ensure the following:

That it contains the product you ordered, and that the delivered product(s) in terms of quantity and apparently in terms of quality correspond to the order.

That it includes the invoice and warranty card!

That the total amount on the invoice matches the amount shown in the confirmation.

If you notice an error, please notify the customer service of Barcikai Tetőcentrum Kft. without delay.

6.3.4. Please only order the desired products if you are able to pay the amount due for the package to the courier upon receipt!

Delivery time:

Orders are usually delivered within 2–5 working days after confirmation. If the delivery time differs from this, the Buyer will be notified separately.

6.4. If there is no option to place the product in the cart on the product data sheet, the Service Provider’s partner does not undertake its delivery, or the Service Provider does not undertake its delivery due to the impossibility of preserving its condition during transport, or it is a product that can only be sold in a store; in this case, the Buyer cannot place an order for that product. Products that cannot be delivered may be purchased by the Buyer in the nearest Barcikai Tetőcentrum Kft. store.

6.5. Services ordered via the Website shall be performed by the Service Provider at the location specified in the order confirmation sent to the Customer by email.

6.6. Delivery costs

6.6.1. The delivery fee does not include delivery of the goods to upper floors.

6.6.2. The amount of the delivery cost

The delivery cost is calculated and displayed automatically during the order process, after the shipping method and delivery address have been provided and when the order is summarised.

6.6.3. If more than one order is received from the same Customer on the same day, these are considered separately with regard to the home delivery fee. If the Customer indicates this when placing the second order and – based on the Carrier’s feedback – it is possible, the Service Provider may merge the orders, but it is not possible to merge packages already dispatched retrospectively. The Service Provider reserves the right to change the delivery fee, with the modification taking effect at the same time as it is displayed on the Website. The modification does not affect the purchase price of products already ordered.

6.7. Delivery deadline

6.7.1. The courier service usually delivers consignments to the home 1–2 working days after handover of the package. The Service Provider is not in a position to undertake delivery at a precisely specified hour.

6.7.2. The delivery deadline for the order is generally 2–5 working days. In the case of procurement of the product from abroad, the delivery time may be 3–4 weeks. The delivery deadlines are for information only; in all cases, the actual delivery deadline is specified in the order confirmation.

6.8. Personal collection

The Customer may, based on the Customer’s prior indication, collect the ordered products in person at the Service Provider’s premises:

3700 Kazincbarcika, Budai Nagy Antal út 1/A . Opening hours: On working days from 7:00 to 15:00

7. Right of withdrawal

The provisions of this section apply exclusively to natural persons acting outside their profession, occupation or business activity, who purchase, order, receive, use or utilise goods, or who are the addressees of commercial communication or offers relating to the goods (hereinafter: “Consumer”).

The Consumer shall be entitled, in the case of a contract for the sale of goods, to withdraw from the contract without giving any reason within fourteen (14) days of the date on which the Consumer or a third party other than the carrier and indicated by the Consumer:

a) takes over the product,

b) takes over the last product in the case of the supply of several products,

c) takes over the last lot or piece in the case of a product consisting of several lots or pieces,

d) takes over the first product in the case of a contract for the regular supply of products over a specified period;

The Consumer shall also have the right to exercise their right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

If Barcikai Tetőcentrum Kft. has not fulfilled its obligation to provide information regarding the right of withdrawal, the withdrawal period shall be extended by twelve months. If the trader provides the information within twelve months of the expiry of the 14-day period, the withdrawal or termination period shall expire on the fourteenth day from the day on which the Consumer receives that information. The communication of the withdrawal or sending back of the commercial goods in due time shall be sufficient for compliance with the withdrawal period.

The Consumer shall not have the right of withdrawal in respect of:

the sale of sealed audio or video recordings or copies of computer software where the Consumer has opened the packaging after delivery;

goods that are not prefabricated, which are produced on the basis of the Consumer’s instructions or at the Consumer’s express request, or goods that are clearly personalised for the Consumer;

sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

7.1. Exercise of the right of withdrawal

7.1.1. If the Consumer wishes to exercise their right of withdrawal, they are obliged to send a clear statement of their intention to withdraw (for example by post, fax or electronic mail) in writing to the Service Provider using the contact details provided at the beginning of these GTC, without the need to give any reason, or – if they have received the goods before the expiry of the deadline – by returning them. The Consumer shall exercise their right of withdrawal in time if they send their statement of withdrawal to the Service Provider before the expiry of the deadline indicated above.

7.1.2. It is the Consumer’s responsibility to prove that they exercised their right of withdrawal in accordance with the provisions of section 7.

7.1.3. In both cases, the Service Provider shall confirm the receipt of the Consumer’s withdrawal statement by email without delay.

7.1.4. In the case of withdrawal in writing, it shall be deemed to have been exercised within the time limit if the Consumer sends their statement to this effect to the Service Provider within 14 calendar days (even on the 14th calendar day). In the case of notification by post, the date of posting shall be taken into account for the calculation of the deadline; in the case of notification by email or fax, the time of sending the email or fax shall be taken into account for the calculation of the deadline by the Service Provider. The Consumer should send their letter by registered mail so that the date of posting can be credibly proven.

7.1.5. In the event of withdrawal, the Consumer is obliged to return the ordered product without undue delay to Barcikai Tetőcentrum Kft. at the address 3700 Kazincbarcika, Budai Nagy Antal út 1/A, or, in the case of personal collection, to the Service Provider’s premises indicated by the Consumer for collection, as described in section 6.8 of these GTC, or to send it back at the latest within 14 days from the date on which they communicated their statement of withdrawal. In the case of return by courier, the product must be returned to the address of Barcikai Tetőcentrum Kft., 3700 Kazincbarcika, Budai Nagy Antal út 1/A.

7.1.7. The deadline shall be deemed to have been met if the Consumer sends, posts, hands over in person at the Service Provider’s premises indicated by the Consumer, or hands over to the courier ordered by them the product before the 14-day deadline expires.

7.1.8. The costs of returning the product to the Service Provider’s address shall be borne by the Consumer, unless the Service Provider has undertaken to bear these costs. The Service Provider is not in a position to accept the package returned by the Consumer with “cash on delivery” payment. Apart from the cost of returning the product, the Consumer shall not bear any other costs in connection with the withdrawal.

7.1.9. If the Consumer withdraws from the contract, the Service Provider shall reimburse all consideration paid by the Consumer, including the cost of delivery (freight charges), without undue delay and in any event not later than 14 days from the day on which the Service Provider receives the Consumer’s statement of withdrawal. This does not include additional costs resulting from the Consumer choosing a method of delivery other than the least expensive method of standard delivery offered by the Service Provider. The Service Provider shall be entitled to withhold the refund until it has received the product or the Consumer has supplied proof of having sent back the product, whichever is the earlier. In the course of the refund, the Service Provider shall use the same means of payment as the one used in the original transaction, unless the Consumer has expressly agreed to the use of another method of payment; the Consumer shall not incur any additional costs as a result of this refund method.

7.1.10. The Consumer shall only be liable for any diminution in the value of the product if it results from use other than that necessary to establish the nature, characteristics and functioning of the product.

7.1.11. In the case of a contract for the provision of services, the Consumer shall be obliged, in the course of settlement, to reimburse the Service Provider’s reasonable costs if they exercise their right of termination after the performance has commenced after the conclusion of the contract.

7.1.12. The Service Provider may claim compensation for any diminution in the value of the product resulting from use other than what is necessary to establish the nature, characteristics and functioning of the product and for its reasonable costs – if the Consumer has expressly requested that performance of the contract for the provision of services begin before the expiry of the deadline and then exercises their right of termination.

8. Warranty, guarantee

8.1. Mandatory warranty

8.1.1. The Service Provider is subject to warranty obligations under the Civil Code and Government Decree 151/2003 (IX.22.) with regard to its products, which means that the Service Provider shall only be released from its warranty obligation if it proves that the defect has arisen after performance due to improper use of the product.

8.1.2. The duration of the warranty (warranty period) shall commence on the date of actual performance, i.e. the date of delivery of the product to the Customer, or, if the installation is performed by the Service Provider or its agent, the date of installation. The products listed in the Annex to Government Decree 151/2003 (IX.22.) on the mandatory warranty for certain durable consumer goods shall qualify as durable consumer goods. The duration of the warranty is:

a) two years for products with a selling price reaching or exceeding HUF 10,000 but not exceeding HUF 250,000;

b) three years for products with a selling price exceeding HUF 250,000.

The (material) scope of the Decree covers only new products sold under consumer contracts concluded in Hungary and listed in the Annex to the Decree.

No warranty shall apply if the cause of the defect arose after the product was delivered to the Customer, for instance if the defect is due to:

improper installation (except if the installation was carried out by the Service Provider or its agent, or if the improper installation is due to an error in the user or operating instructions),

improper use, failure to follow the instructions in the user or operating manual,

improper storage, improper handling, damage,

force majeure, natural disaster.

In the event of a defect falling within the scope of the warranty, the Customer may:

a) request repair or replacement, unless the performance of the warranty right chosen is impossible or would result in disproportionate additional costs for the obligor compared to fulfilling another warranty claim, taking into account the value of the service in a fault-free state, the gravity of the breach of contract and the damage of the warranty right for the obligee; or

b) claim a proportionate reduction in the consideration or withdraw from the contract if the obligor has not undertaken repair or replacement, cannot fulfil this obligation within an appropriate deadline in line with the characteristics of the thing and the purpose expected by the obligee, while protecting the obligee’s interests, or if the obligee’s interest in repair or replacement has ceased.

In a contract between a Consumer and a business – for the sale of movable goods, the supply of digital content or the provision of digital services – the Consumer may not repair the defect at the obligor’s expense or have it repaired by another party in the framework of their warranty rights.

If the product fails within three working days from the date of purchase (installation), the Service Provider is obliged to replace the product if the failure impedes normal use.

Repair or replacement must be carried out – taking into account the characteristics of the product and the use expected by the Customer – within an appropriate period and while protecting the Customer’s interests. The Service Provider should strive to perform repair or replacement within fifteen days. Only new parts may be installed during repair. The period of repair during which the Customer cannot use the product for its intended purpose shall not be included in the warranty period. In the case of replacement (repair) of the product or part of the product, the warranty period shall start again for the replaced (repaired) product (product part) and with regard to the defect resulting from the repair.

8.1.3. The costs related to the performance of the warranty obligation shall be borne by the Service Provider. The Service Provider shall only be exempt from its warranty obligation if it proves that the cause of the defect arose after performance.

8.1.4. The Customer may not enforce warranty and guarantee claims and product warranty and guarantee claims at the same time, in parallel, for the same defect. Notwithstanding these limitations, the rights arising from the guarantee shall be independent of the rights described in sections 8.2 and 8.3 and shall be without prejudice to the Consumer’s rights under the law, particularly those concerning warranty, product warranty and compensation.

8.1.5. If a legal dispute arises between the parties that cannot be resolved amicably, the Customer may initiate proceedings before a Conciliation Board, as specified in section 11.2.

8.2. Warranty of title (Kellékszavatosság)

8.2.1. In the event of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In the case of a consumer contract, the Customer may assert warranty claims for defects that existed at the time of delivery of the product and became apparent within a period of 2 years following delivery. After the two-year limitation period, the Customer may no longer assert their warranty rights.

8.2.2. In the case of contracts with non-consumers, the obligee may enforce warranty claims within a limitation period of 1 year from the date of receipt.

8.2.3. The Customer may, at their choice, request repair or replacement, unless fulfilling the warranty right chosen by the Customer is impossible or would result in disproportionate additional costs for the Service Provider compared to fulfilling another warranty claim. If the Customer did not or could not request repair or replacement, they may demand a proportionate reduction in the consideration or, in the last resort, withdraw from the contract. There is no place for withdrawal due to a minor defect. The Customer may switch from the selected warranty right to another, but the Customer shall bear the cost of such a switch, unless it was justified or the Service Provider gave a reason for it.

8.2.4. The Customer must notify the Service Provider of the defect immediately upon discovery, but no later than two months after discovering the defect.

8.2.5. The Customer may enforce their warranty claim directly against the Service Provider.

8.2.6. Within six months from performance, the enforcement of the warranty claim shall not be subject to any condition other than the communication of the defect, if the Customer proves that the product or service was provided by the Service Provider (by presenting the invoice or a copy of the invoice). The Service Provider shall only be exempt from the warranty obligations if it rebuts this presumption, i.e. proves that the defect arose after performance due to a cause attributable to the Customer. If the Service Provider can prove that the cause of the defect arose for a reason attributable to the Customer, the Service Provider is not obliged to accept the Customer’s warranty claim. After six months from performance, the burden of proof lies with the Customer to show that the defect recognised by them existed at the time of performance.

8.2.8. If the Customer enforces their warranty claim in respect of a separate part of the product which can be separated from the product in respect of the claimed defect, the warranty claim shall not be deemed enforced in respect of the other parts of the product.

8.3. Product warranty (Termékszavatosság)

8.3.1. In the event of a defect in a product (movable good), the Customer qualifying as a consumer may, at their choice, assert a warranty claim as set out in section 8.2 or a product warranty claim. However, the Customer may not assert a warranty and a product warranty claim at the same time, in parallel, for the same defect. In the event of a successful product warranty claim, the replaced product or part of the product may become the subject of a warranty claim by the Customer against the manufacturer. The Customer may enforce a product warranty claim against the manufacturer or distributor of the movable thing. The producer and distributor shall be considered manufacturers within the meaning of the Civil Code.

8.3.2. Within the scope of a product warranty claim, the Customer may only request the repair or replacement of a defective product. In the case of a product warranty claim, the Customer must prove the defect in the product. A product shall be deemed defective if it does not meet the quality requirements in force at the time of being placed on the market or if it does not have the characteristics described in the manufacturer’s description.

8.3.3. The Customer may assert their product warranty claim within two years from the product being placed on the market by the manufacturer. After this time limit, they shall lose this right. The Customer shall notify the manufacturer of the defect without delay after its discovery. A defect notified within two months of its discovery shall be deemed to have been notified without delay. The Customer shall be liable for any damage resulting from delayed notification.

8.3.4. The manufacturer or distributor shall only be exempt from product warranty obligations if they can prove that:

they did not manufacture or place the product on the market in the course of their business or professional activity; or

the defect could not have been detected using the state of scientific and technical knowledge at the time of placing the product on the market; or

the defect in the product arises from the application of legislation or a mandatory regulatory requirement.

For exemption, the manufacturer or distributor (Service Provider) must prove only one ground.

9. Liability

9.1. The Service Provider excludes all liability for the conduct of users of the Website. The Customer is obliged to ensure that their use of the Website does not infringe the rights or laws of third parties, either directly or indirectly. The Customer is fully and exclusively responsible for their own conduct. In such a case, the Service Provider shall fully cooperate with the competent authorities in order to investigate violations.

9.2. The pages of the service may contain connection points (links) leading to the pages of other service providers. The Service Provider does not assume responsibility for the data protection practices or other activities of these service providers.

9.3. The Service Provider shall be entitled, but not obliged, to monitor content that may be made available by Customers during their use of the Website and, in respect of the posted content, shall be entitled, but not obliged, to look for signs indicating illegal activity.

9.4. The Customer accepts that, due to the global nature of the internet, the Customer shall, in the course of using the Website, act in accordance with the applicable national laws. If any activity related to the use of the Website is not permitted under the law of the Customer’s country, the Customer shall be solely responsible for such use.

9.5. The Customer shall immediately notify the Service Provider if they detect any objectionable content. The Service Provider shall be entitled to immediately delete or modify such information if, in the course of acting in good faith, it finds the notification to be justified.

The Service Provider shall not be liable in any way for the following, if they occur due to reasons beyond its control:

Any erroneous data sent and/or received on the Internet.

Any operational failure in the internet network that prevents the uninterrupted operation of the Online Store and the purchase.

Any malfunction of any receiving device on the communication lines.

9.6. Limitation of liability

The Service Provider shall not be liable for any damage arising from the use of the online store due to reasons beyond its control, in particular:

– malfunctions resulting from system overload,

– internet connection errors,

– damages resulting from unauthorised access by third parties.

The Service Provider reserves the right to suspend the operation of the online store for maintenance purposes.

10. Copyrights

The Website is protected by copyright. The entire content of the Website and its parts may only be used for purposes and to an extent other than personal use with the prior written consent of the Service Provider; it may only be used, printed, published, distributed, reproduced, stored, transferred or otherwise used for the public or for commercial purposes with such consent.

11. Legal remedies

11.1. Complaint handling

The Customer may submit consumer complaints regarding the product or the activities of the Service Provider at the following contact details:

Customer service:

Central address:

3700 Kazincbarcika, Budai Nagy Antal út 1/A

Telephone customer service opening hours:

On working days: 7:00 – 15:00

Telephone number:

+36 20/ 485-28-85

Contact person:

Rescsánszki Lilla

Email address:

[barcikaitetocentrum@gmail.com](mailto: barcikaitetocentrum@gmail.com)

Under the applicable legislation, the Service Provider shall immediately investigate oral complaints (in the store) and remedy them as necessary if the nature of the complaint allows it. If the complaint cannot be investigated immediately or if the Customer does not agree with the handling of the complaint, the Service Provider shall immediately draw up a report on the complaint and its position and provide a copy of such report:

in the case of a personally submitted oral complaint, it shall be handed over to the Customer on the spot,

in the case of an oral complaint communicated by telephone, it shall be sent to the Customer, at the latest, together with the substantive reply referred to in the section on written complaints, and the Service Provider shall thereafter act in accordance with the rules applicable to written complaints.

The Service Provider shall examine written complaints within thirty days of receipt, respond substantively and ensure that the response reaches the Customer. If the Service Provider rejects the complaint, it shall provide the reasons for its position in its substantive reply. The Service Provider shall keep the report on the complaint and a copy of the reply for five years.

11.1.1. Complaint handling and enforcement of rights

The Buyer may submit complaints about the product or service at the following contact details:

Email: [barcikaitetocentrum@gmail.com](mailto: barcikaitetocentrum@gmail.com)

Telephone: +36 20/ 485-28-85

Postal address: 3700 Kazincbarcika, Budai Nagy Antal út 1/A

The Service Provider shall respond to complaints in writing within 30 days.

If the Buyer is not satisfied with the handling of their complaint, they shall have the right to turn to the Conciliation Board with jurisdiction according to their place of residence.

The Board competent according to the seat of the Service Provider is:

Borsod Abaúj Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone: +36 46 501 091, +36 46 501 871

Email: [bekeltetes@bokik.hu](mailto:bekeltetes@bokik.hu )

The Buyer may also use the EU ODR platform for the online resolution of consumer disputes: [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr)

11.2. Other legal remedies

The Customer shall have the following legal remedies available if the consumer dispute between the Service Provider and the Customer is not resolved in negotiations with the Service Provider:

Entry in the Customer Book. The Customer Book is available in each of the Service Provider’s stores. The Service Provider shall reply in writing to the entries made therein within 30 days.

Submission of a complaint to the Consumer Protection Authorities. If the Customer becomes aware of a violation of their consumer rights, they shall be entitled to lodge a complaint with the Consumer Protection Authority competent according to their place of residence. After assessing the complaint, the Authority shall decide whether to initiate consumer protection proceedings.

Conciliation Board: In order to resolve disputes concerning product quality, safety and liability, as well as disputes relating to the conclusion and performance of the contract out of court and by peaceful means, the Customer may initiate proceedings before the Conciliation Board competent according to their place of residence or stay, or may turn to the Conciliation Board operating alongside the professional chamber competent according to the seat of the Service Provider. For the purposes of the rules applicable to Conciliation Boards, consumer shall also mean civil organisations, churches, housing cooperatives, housing associations, micro, small and medium-sized enterprises as defined in separate legislation that purchase, order, receive, use or utilise goods, or are the recipients of commercial communication or offers relating to the goods.

In the case of a dispute relating to an online sales contract, the Customer may also exercise their rights electronically by submitting an electronic complaint via the online platform. To do this, the consumer only needs to register on the online platform available at the following link [https://consumer-redress.ec.europa.eu/site-relocation_en](https://consumer-redress.ec.europa.eu/site-relocation_en), complete an application form in full and submit it electronically to the Conciliation Board via the platform. In this way, consumers can enforce their rights easily despite distances.

In Hungary, the Budapest Conciliation Board (BBT) is competent to act in cross-border consumer-business disputes relating to online sales or service contracts.

Contact details of the Budapest Conciliation Board:

Address:

1016 Budapest, Krisztina krt. 99. III. floor 310.

Mailing address:

1253 Budapest, Pf.:10.

Email address:

[bekelteto.testulet@bkik.hu](mailto:bekelteto.testulet@bkik.hu)

Central telephone number:

+36 1 488 2131

Fax:

+36 1 488 2186

Court proceedings. The Customer is entitled to enforce their claim arising from a consumer dispute in court proceedings in accordance with Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.

12. Other provisions

12.1. The provisions set out in these GTC – including the terms relating to orders – and the prices indicated on the Website shall apply solely and exclusively to purchases made through [www.barcikaitetocentrum.hu](http:// www.barcikaitetocentrum.hu) and to orders placed via the Internet.

12.2. The Service Provider shall be entitled to unilaterally amend the provisions of these GTC at any time, but such amendments shall not apply to contracts already concluded.

12.3. The use of the Online Store does not involve risk; its level of security is adequate, however, we recommend that you take the following precautions: install security updates for your operating system and use virus and spyware protection software with an up-to-date database. Purchases on the Website presuppose that the Customer is aware of the technical and technical limitations of the Internet and accepts the potential for errors associated with the technology.

12.4. In matters not regulated in the GTC, Hungarian law shall apply, in particular the Civil Code, Act CVIII of 2001 on Electronic Commerce Services and on Certain Issues of Information Society Services, and the legislation on consumer protection.

Date of entry into force of these General Terms and Conditions: 27 November 2025.